DDL COMPANY POLICIES

Dream Design Labs, Inc. Service Policy

**Effective Date: May 2nd 2014**

Welcome to Dream Design Labs, Inc., your premier partner for digital marketing excellence, specializing in services tailored for residential contractors. Our commitment is to provide unparalleled service from our headquarters at 111 W Ocean Blvd #426, CA 90802. This policy outlines our terms, ensuring transparency and a mutual understanding of our working relationship.

### Services Offered
We specialize in:
– Facebook Ads
– Funnel Design & Build
– HighLevel Build & Management
– Appointment Setting

### Target Audience
Our services are designed exclusively for residential contractors, aiming to elevate their online presence and marketing effectiveness.

### Refund Policy
At Dream Design Labs, Inc., we strive to provide services that meet your needs from the onset. Due to the nature of our work and immediate resource allocation, **we do not offer refunds for any service once initiated**. We encourage clients to discuss any concerns or adjustments to services at their earliest convenience.

### Results Guarantee
While we apply our expertise to each project, **we cannot guarantee specific results**. Digital marketing outcomes can vary due to numerous external factors. Our promise is to strive for the best possible outcome for your campaigns.

### Project Delivery
The scope and timeline of project delivery vary depending on the specific services rendered. We commit to clear communication about timelines and expectations from the start of any project.

###Payment Information
– **Payment Terms:** Services are billed upfront and subsequently auto-billed monthly.
– **Accepted Payment Methods:** We accept Credit Card and ACH payments.
– **Late Payment Policy:** Payments overdue by 30 days incur a 10% penalty, assessed monthly until full payment is received.

### Privacy & Data Handling
Client data is paramount. **Your data is never shared and is kept safe and secure**, with stringent measures to ensure privacy and integrity.

### Legal and Compliance
Dream Design Labs, Inc. adheres strictly to local laws and regulations, ensuring that our practices meet the highest standards of compliance and ethical conduct.

### Dispute Resolution
Any disputes or complaints are governed by California law, with resolution efforts based in California. We maintain a firm no-refund policy and do not allow chargebacks. All sales are final.

### Additional Services
Services beyond the initial scope will be considered additional and require a separate contract and pricing.

### Revision Policy
For design work and creative outputs, we offer three free revisions to ensure your satisfaction and meet your project’s needs.

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This policy is subject to updates and modifications. For the most current version, please refer to our website or contact us directly.

Dream Design Labs, Inc. is dedicated to your success and satisfaction. If you have any questions or need further clarification on any of our policies, please do not hesitate to reach out.

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Copyright Dream Design Labs, Inc | 111 W. Ocean Blvd, Ste 426, Long Beach CA 90802 | (657) 300-2264 | b@dreamdesignlabs.com